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Shipping & Returns

1. Shipping Options

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Pureveda Peptides offers a variety of shipping methods to ensure your order arrives when you need it. 

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  • FREE FedEx Ground or USPS Priority shipping on orders over $100.00 (total amount before shipping).

  • Orders placed and processed before 12pm PST Monday through Friday typically ship the same business day, while orders placed after 12pm PST on weekdays, or on weekends, or holidays ship the following business day.

  • Business days are Monday - Friday

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2.Mail Forwarding

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We happily accept orders from most U.S states and strive to ensure successful delivery. Please note that when using a mail forwarding service, we cannot guarantee delivery to the forwarded address, as it is beyond our control.

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3. Product Availability & Shipping Restrictions

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Some products may have shipping restrictions or be unavailable for shipping to certain destinations. Please refer to the product listings for USA shipping restrictions.

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4. Order Tracking

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When you place your order, you'll receive an email once your order is shipped, along with its tracking number. For your convenience, we recommend registering an account during checkout. This allows you to easily track your order status, update account information, and access past orders. Alternatively, you may check out as a guest.

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5. Delayed Shipments

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Please be aware that packages may experience delays over 25% of the time due to factors beyond our control. Unfortunately, we cannot offer refunds for shipping costs in these instances.

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6. Undelivered Packages

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If the courier reports your package as delivered, but you have not received it, please follow these steps:

  • Verify with neighbors or front desk staff if they accepted the package on your behalf.

  • Reach out to the courier's local office and speak with the postmaster. They can provide GPS coordinates confirming the delivery location, time, and recipient.

  • If the postmaster verifies correct delivery, please allow up to 1 week for the package to arrive.

  • If the package does not arrive after 1 week, contact us at info@PurevedaPeptides.com for additional assistance.

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7. Missing, Wrong, Damaged, or Defective Items

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In the event of receiving an order with missing, wrong, damaged, or defective items, please inform us within 7 days of the delivery date. To prevent fraudulent claims, all orders are documented and photographed prior to shipment.

  • Missing Items: Notify us immediately, and we will ship the missing item(s) once verified.

  • Wrong Items: Inform us immediately, and we will ship the correct item(s) once verified. We will also provide a prepaid return label for the incorrect item(s).

  • Damaged Items: Contact us immediately with a photograph. Upon verification, we will ship a replacement.

  • Defective Items: We take claims of defect (incorrect weight, concentration, or quality) seriously. For incorrect weight claims, please provide your scale's make and model. For incorrect concentration or quality claims, please be prepared to send a return sample for analysis. Once verified, we will ship a replacement.

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